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Trust & safety

What verification does, and what it does not

A marketplace is only worth using if people trust it. Here is the honest description of the verification pipeline, the privacy model, and the limits of what any platform like this can promise.

The pipeline

From registration to a verified listing

Five stages, and a tutor is invisible to parents until stage four.

  1. 01

    Registration

    A tutor submits full name, contact details, city and locality, qualification, institution, teaching experience, classes, boards, subjects, tuition modes, availability and expected fees. A student is never created without a parent or guardian account.

  2. 02

    Pending review

    While verification is required, a new tutor profile stays hidden from parent search. This prevents unvetted profiles from appearing while the queue is processed.

  3. 03

    Admin verification

    An operations reviewer checks the submitted identity and qualification details and either verifies or rejects the profile, with a reason. Rejected tutors can correct their details and resubmit.

  4. 04

    Live in search

    A verified profile appears in tutor search with a visible verified badge, and its match score can be calculated against incoming requirements. Every admin decision is written to the audit trail.

  5. 05

    Ongoing monitoring

    Reported profiles can be hidden from search, and accounts can be suspended or blocked. Reports filed from an unlocked contact carry that unlock context, which makes review faster and fairer.

Protections

How contact details stay private

The privacy model is enforced in code, not left to convention.

Contact details never enter public listings

Search pages, cards and detail pages contain no phone number, email or street address. Public projections are built by a dedicated function that has no contact fields at all, so a leak would be a type error rather than a silent bug.

Unlocks are one-to-one and paid

One credit reveals one contact. Unlocking the same contact twice is blocked, and unlocking your own listing is blocked. That removes the economics of bulk scraping.

You choose what to reveal

A locality is visible so tutors know whether travelling is worthwhile, but the exact address is not. Parents see a neighbourhood, not a doorstep.

Visibility is controllable

Profiles can be hidden from search without deleting the account, so you can pause being contacted while keeping your history intact.

Every sensitive action is logged

Verification decisions, visibility changes, credit adjustments, pack pricing and moderation actions are recorded with the actor and timestamp.

Reporting reaches a human

Reports are not automated filters. They land in the admin console as a queue item with the listing and unlock attached.

Honesty

What we explicitly do not claim

Overclaiming in a trust section defeats the purpose of having one.

A verified badge is not a guarantee

It means submitted identity and qualification documents were reviewed. It does not mean the tutor is the best choice for your child.

Not claimed by TutorKhoji

None of the following is true, and none of it should ever be implied by the product.

  • We have not run a background check on any tutor
  • We do not guarantee any tutor's teaching quality
  • We do not verify that a reported session happened
  • We are not a school, agency or employer of tutors
  • We have not published verified success rates, because none exist yet

Reporting

When something goes wrong

1

Report from the contact

The fastest route. The report attaches the listing and the unlock record, so the moderator has full context.

2

Admin investigates

A reviewer looks at the listing, the report history and any related unlocks before deciding.

3

Action is recorded

Hide, suspend or block — with the reason, the actor and the timestamp written to the audit trail.

Questions

Trust and safety FAQ

How long does verification take?
It depends on the review queue. Your tutor dashboard always shows the current status — pending, verified or rejected with a reason.
What documents do I need to submit?
An identity document and evidence of your highest qualification. The exact list is shown during verification on your dashboard.
Why was my profile rejected?
A rejection always includes a reason so you can fix it. Common causes are unreadable documents or a mismatch between the qualification and what you teach.
Can an admin hide my profile temporarily?
Yes. Hiding removes a profile from search without deleting the account or the credit balance, and it can be reversed.
What if I find a fake tutor listing?
Report it from the unlocked contact page. Include what was wrong — a false fee, an unavailable tutor, or a copy of your own content.
Does TutorKhoji check my identity as a parent?
Parent accounts are not verified in the same way as tutors, because the risk runs in the other direction. Reports on a parent profile are still investigated.